Eye Specials Worldwide only processes data that it needs to provide its services and to improve that service provision. It handles the information gathered with
care. Your data are never made available to third parties for commercial purposes. This privacy policy applies to the use of the website and the resulting service
provision of Eye Specials Worldwide. The starting date for the validity of these terms and conditions is 01/10/2020. With the publication of a new version, the
validity of all previous versions is cancelled. This privacy policy describes what data are collected, what these data are used for and with whom and under what
conditions these data could be shared with third parties. It also explains how your data are stored, how your data are protected against misuse and what rights
you have regarding the personal data you provide to us. If you have additional questions regarding the privacy policy, please get in touch with the contact
person for privacy matters, see contact details below.
Data processing
The webshop of Eye Specials Worldwide was developed using software from the company Lookout bv. Personal data made available for the purposes of our
service provision will be shared with this party. Lookout bv has access to your data to provide Eye Specials Worldwide with (technical) support, and will never
use your data for any other purpose. Lookout bv is obliged to take appropriate security measures based on an agreement. Lookout bv uses cookies to collect
technical information regarding your use of the software; no personal data are collected and/or stored.
Eye Specials Worldwide purchases web hosting and email services from Combell nv. Combell nv processes personal data on behalf of Eye Specials Worldwide
and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Combell
nv has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Combell nv is obliged to maintain
confidentiality under the agreement.
Eye Specials Worldwide uses the services of Combell nv for its regular business email traffic. This party has taken appropriate technical and organisational
measures to prevent misuse, loss and corruption of your and our data as far as possible. Combell nv does not have access to the Eye Specials Worldwide
mailbox. Eye Specials Worldwide treats its email traffic confidentially.
Eye Specials Worldwide uses the platform of Mollie bv to handle (a part of) the payments in the webshop. Mollie bv processes your name, address and place
of residence details and your payment details such as your bank account or credit card number. Mollie bv has taken appropriate technical and organisational
measures to protect your personal data. Mollie bv reserves the right to use your data to further improve the service provision and to share (anonymised) data
with third parties in that context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie bv’s
services for which they engage third parties. Mollie bv does not store your data for longer than is permitted by the legal terms.
Eye Specials Worldwide uses the services of Fedex to carry out the deliveries. It is therefore necessary that Eye Specials Worldwide shares your name, address
and place of residence details with this carrier. Fedex uses these data only for the purpose of carrying out the agreement. In case it engages subcontractors,
Fedex also makes your data available to these parties.
Purpose of the data processing
Eye Specials Worldwide only uses your data for the benefit of its service provision. This means that the purpose of the processing is always directly related to
the assignment you provide. Eye Specials Worldwide does not use your data for (targeted) marketing purposes unless Eye Specials Worldwide has obtained
your explicit prior consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third
parties are all obliged to maintain confidentiality on the basis of an agreement or an oath or legal obligation. Data collected automatically via the Eye Specials
Worldwide website are processed with the aim of further improving our services. These data (for example your IP address, web browser and operating system)
are not personal data. In such cases, Eye Specials Worldwide can be required on the basis of a legal obligation to share your data in connection with a tax or
criminal investigation on behalf of the government. In such a case, Eye Specials Worldwide is obliged to share your data but will limit itself to the legal
possibilities.
Retention periods
Eye Specials Worldwide uses your data as long as you are a customer. This means that your customer profile is kept until you indicate that you no longer wish
to use the services. If you indicate this, Eye Specials Worldwide will consider it as a request to be forgotten. On the basis of applicable administrative obligations,
Eye Specials Worldwide must keep invoices with your (personal) data for as long as the applicable term runs. However, employees no longer have access to
your customer profile and documents that Eye Specials Worldwide has produced in connection with your assignment.
Your rights
On the basis of the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data that are processed
by or on behalf of Eye Specials Worldwide. In principle, statements and copies of your data are only sent to the email address already known to Eye Specials
Worldwide. In the event that you wish to receive the data at another email address or for example by post, you must prove your identity.
You have the right to file a complaint with the Belgian Data Protection Authority at any time if you suspect that Eye Specials Worldwide is using your personal
data in the wrong way. You always have a right to inspect your data. You can submit a request to that effect to our contact person for privacy matters. You will
receive a response to your request within 30 days. If your request is granted, we will send to you, at the email address known to us, a copy of all data with an
overview of the processors who have these data. You always have the right to have the data that we process (or have processed) and that relate to or are
traceable to your person adapted or limited. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to
your request within 30 days. If your request is granted, we will send to you, at the email address known to us, a confirmation that the data have been adapted.
You always have the right to have the data that we process (or have processed) and that relate to or are traceable to your person carried out by another party.
You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is
granted, we will send to you, at the email address known to us, copies of all data about you that we have processed or were processed by other processors or
third parties on our behalf.
You also have the right not to be subject to automated individual decision-making or profiling. Eye Specials Worldwide does not process your data in such a
way that this right applies. If you are of the opinion that this is the case, please get in touch with the contact person for privacy matters.
Google Analytics cookies
Via the Eye Specials Worldwide website, cookies are placed from the American company Google as part of the “Analytics” service. Eye Specials Worldwide
uses this service to track and get reports on how visitors use the website. This processor may be required to provide access to these data on the basis of
applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.
Eye Specials Worldwide reserves the right to change its privacy policy at any time. On this page you will always find the most recent version. If the new privacy
policy affects the way in which Eye Specials Worldwide processes data already collected that relate to you, it will notify you of the fact by email.
Contact information
Eye Specials Worldwide
Turnhoutsebaan 129
2400 MOL
Belgium
info@eyespecials.be
Contact person for privacy matters: Conny Abrahams